How do I create an email address ?

Mail administration is done through the Pacific Online Webmail interface while logged in as an administrator. Customers with Pacific Online hosting accounts can also click the Mail Administration link within the Pacific Online Customer Control Panel. 

Once you are logged into webmail as an administrator click Domain Settings and select Email Users. To add a new user click Add User. You will be presented with a page that contains the items below, separated into tabs for easy editing. When the items are set to the values you want, click on the Save button and the new account will be activated immediately.
Note: Many of these values, especially those in Display Settings and Compose Settings, can be left at the defaults when adding a new user account, as they are better set by the user.

Username - The email address of the new account
Password - The password for the new account.
Confirm Password - In order to ensure you typed the new password correctly, enter it again in this space.
Display Name - Enter the name as you would like it to appear in the From: field of outgoing emails.
Reply-to address - If you wish to have replies to your emails sent to a different email address, enter it here.
Time Zone - Choose the time zone that you wish to use. Daylight Saving Time is automatically managed.
Disable this user - This will completely disable this user, but the account is not deleted. The user will not be able to log in, send or receive email for this account until you reactivate it.
Domain administrator - If this option is checked, the user will have full domain administrator privileges, including the ability to add and edit users.
Lock password - This option 'locks' the password for end users. If this option is checked the user will not be able to change their password.
Hide from Global Address List - Enabling this option will remove the user account from the Global Address List. Use this option on accounts that are not tied to real people, like
Forwarding address - If you wish to send copies of all incoming mail to a different email address, enter the email address here. You can only forward to a single email address. If you need to send to multiple addresses, have your domain administrator create a user alias for you.
Forwarding exclusions - If you wish to limit which email is forwarded, you may choose to do so with this option to avoid forwarding spam.
Delete message on forward - Check this box to delete the message from the inbox of the original email account after forwarding it to the new email address.
Sort messages by - When viewing the messages in a folder, they will be sorted according to the option chosen in this drop down. By default, messages are sorted by date in decending order.
Enhanced Message List - There are two methods of viewing your Inbox and other email folders. Enabling the enhanced message list will result in a more responsive message list for easy sorting and paging, but may not work as well on older computers, or on certain browsers like Opera, Safari, or IE for Macs.
Message Preview - If this option is turned on, a small magnifying glass icon will appear next to each message in your Inbox and other mail folders. Hovering over that icon will pop up a preview of the message, similar to a tool tip. This is very useful if you get a lot of email and typically just scan it, but can add a bit of load time to the page. Frequently, it is worth the trade-off.
Messages per Page - When viewing the messages in a folder, this option lets you customize how many emails will appear per page.
Auto Refresh Rate - If this box has something besides Never chosen, the page that shows messages in a folder will automatically refresh after the chosen number of minutes.
Display Format - While you can choose to view a message in plain text or HTML while reading it, this option will allow you to choose the default viewing method.
  • HTML - This option will display HTML content, if present in the email. This content can include stylistic elements, like fonts or colors, as well as hyperlinks and other formatting elements.
  • Plain Text - This option will only display text. While it is less interesting (no fonts, images, etc), it is also much more secure and is faster to view than HTML.
Delete Action - Choose what happens to messages when they are deleted. The options are outlined below.
  • Move to Deleted Items folder - Deleted items will appear in the deleted items folder, which will need to regularly be emptied.
  • Auto-Purge Folder - Remove the message and get rid of any other email messages that are marked for deletion.
  • Mark as deleted - Does not actually delete the message. Flags the message for deletion, and it will not get removed until the folder is purged.
  • Mark as deleted and hide - Does the same thing as "Mark as deleted" above. Be careful to monitor your disk space usage when using this option, as it may fill up with what appears to be a small number of messages.
Enable hover bar in tables - In some browsers, the hover bar may take up too many resources. Disabling this option will still allow you to click on rows to edit items and view email, but will not show the hover bar. This option has no effect if you are using the AJAX message listing.
Spell Check Dictionary - Choose from any of the dictionaries installed or choose to auto-detect which dictionary to use from your browser's language setting.
Compose Format - Choose the method of email composing that you would like to use.
  • HTML - Use this option if you wish to add stylistic elements to your emails
  • Plain Text - Use this for a simple method of email editing. You will not be able to change colors or fonts, but your emails will generally be much smaller and readable on more email clients
Text Encoding - Choose the encoding that you wish to use for outgoing messages. Encodings define what character sets are used in messages you compose through the web interface.
Compose Window Size - Choose the edit window size from this drop down that best works with your browser. Recommended is small for resolutions smaller than or equal to 800x600, medium for 1024x768, and large for resolutions equal to or higher than 1280x1024.
Forwarding Method - There are several methods by which a message can be forwarded. Please see the list below to understand each of them.
  • Normal - Includes original content, including font styles from original message, as part of the new message.
  • Plain text only - Inserts the plain text version of the original message into the new message. This is useful if you want to exclude links or fonts.
  • Embed as attachment - Attaches the original message to the new one. The message will not appear in the body of your message.
Reply Header Type - Choose whether to include a shortened basic header in your replies, or the full header instead. For most users, basic headers will be sufficient.
Reply Text Indicator - If your compose method is plain text, this character will get added to each line of the original message in order to distinguish it.
Include previous replies in reply - If checked, the message you are replying to will get embedded in the new message.
Save copy of replies in Sent Items folder - If checked, all messages you send from the web interface will get saved in the Sent Items folder. If you send many messages, you may need to regularly delete items from the sent items folder.
Signature - Add text to this area for a 'signature' that will display at the bottom of each email message that is composed in the web interface.
Check all of the user groups that this user belongs to. These groups are used for permissions in shared objects and the Global Address List.
Two user groups are pre-defined. These are "Everyone" which contains every user in the domain, and "Administrators" which contain all users marked as domain administrators for the domain.
Plus Addressing
Plus Addressing is feature that allows you to automatically filter incoming email into folders without pre-creating the folders or filters to deal with them. A detailed description of this feature can be found in the FAQ What is Plus Addressing.
Plus Addressing Enabled - Check this box to turn on this feature. If this feature is disabled, the email will NOT be accepted.
Action - When a plus addressed email comes in, it can acted on in several ways. See the list below for a description of each:
  • Move to folder - If the target folder exists, the incoming message will be placed into it. If the folder does not exist, it will be created. No more than 10 folders can be auto-created in this method during a six hour period to prevent abuse.
  • Move to folder (if it exists) - If the target folder exists, the incoming message will be placed into it. Otherwise, the email will get placed in the Inbox.
  • Leave in Inbox - Drops the message into your Inbox.

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